Hospitality Supervisor And Admin Support

About the Job

• Are you a hospitality Jedi? 
• Are you passionate about customer service?
• Do you love admin?
• This could be the perfect role for you. 

The Company 

We deliver world-class audio services through creativity, innovation, and technology. Since 2005, we've been doing this for global advertising, content creation, and post-production clients who rely on us to provide an exceptional level of service. 

With a unique blend of in-house audio creative and production services, we're proud to have a client roster that includes Spotify (we are their creative partner in the UK & North America), Acast, Netflix, Amazon, Cartoon Network, Disney, Guinness, Paddy Power Betfair, Audible and Penguin Random House.

We are based in the UK, the US, and Europe and our 10 recording studios in Central London are a centre of excellence. We’re a mix of arty, geeky, techy, sporty, creative types who deliver exceptional products for our clients every single day. We have won numerous awards (Campaign Audio Awards, Cinema Audio Society, Music & Sound, Promax UK, Vox). 

In the last few years we’ve also donated time and money to Macmillan Cancer Support, The Malaria Foundation and Crisis, and we intend to do a lot more. 

Diversity and inclusion matter to us and we are committed to developing the audio industry and its future talent. We’re an active supporter of initiatives to inspire, train and develop young talent and open our doors to bring a diverse group of people into our industry. 

Our Values

We know it’s all about getting the mix just right…

1 - We’re on the same wavelength
We're one team.
We support each other.
We work together to achieve collective success.

2 - We hear every pin drop
We care about the details.
We deliver on what we promise.
We take responsibility.

3 - We’re all ears
We care passionately about our clients.
We provide exceptional customer service.
We build long term partnerships.

Our Culture - Defined By Our Team

We're creative (standard). We're honest and open. A swear jar would bankrupt a lot of us. We're all equal and we laugh at ourselves… and each other. 

We're unconventional, productive and we do whatever it takes to get the job done. We like burgers (meat, veggie and vegan). 

We always make time for each other and our clients. We live and breathe audio. We're people pleasers. We're all very different and we love that about our team. 

We praise each other and recognise achievements. We like going to the pub for alcoholic and non-alcoholic drinks. We don't quit, we fix. We're kind and caring. We make a difference. We stick together and pick each other up when it's needed.

We like to dance. We say please and thank you. We're passionate and motivated. We always leave our clients feeling good.

The Person We Are Looking For

You love customer service and you get a kick out of admin. 

As the face of the studios and the first point of contact for most visitors, you will effortlessly welcome and assist clients, ensuring their comfort and needs are met through impeccable service, a warm demeanour, and clear communication. 

Your adept multitasking abilities will shine as you navigate busy reception periods with poise, and prepare studios for upcoming sessions, all while upholding an impeccable  attention to detail and a positive attitude. 

Beyond client care, you will play an integral role in our operations by providing administrative support across all teams; managing documents and receipts, overseeing stock-taking, running reports, updating our CRM system, organising events and helping with data entry. 

If you are ready to leave an indelible mark on our studio's hospitality experience and collaborate with our diverse team, we invite you to join us in redefining excellence in audio post production.

Key Responsibilities

• Meeting and greeting clients, actors and guests into the building
• Providing food and refreshments to all visitors
• Adhering to strict check in / check out procedures
• Providing guests with access passes where applicable
• Ensuring the studios, communal areas and kitchenettes are sufficiently stocked and organising regular stock takes
• General cleaning duties, including tidy down of studios, communal areas and kitchenettes (emptying dishwashers, hoovering, wiping down of surfaces etc.)
• Maintaining any equipment specifically used for hospitality (coffee machines etc)
• Manage receipts and additional administrative support
• Supporting teams across all aspects of admin
• Help removing and disposing of any confidential material securely (such a scripts)
• Answering the phone and taking incoming messages.
• Postal or courier administration.
• Support dealing with any additional cleaning issues via an external supplier
• Closing down, locking doors and setting alarms across the facility
• Assisting with the planning and organisation of team social events.

Essential Requirements  

• Hospitality experience is a must.
• Confidence making and serving drinks, tidying tables and taking orders.  
• An interest in a fast paced working environment - no two days are the same!
• A high level of organisational skills and experience.
• Excellent attention to detail.
• Proactive and able to work on your own initiative.
• Ability to problem solve and work under pressure.
• Confident, friendly, approachable and a team player.
• Good level of experience of using Apple Macs, Google docs and sheets or similar programs
• An understanding of receipt management and basic cost-tracking.
• Confidence and calm under pressure dealing with celebrity clientele
• Must be eligible to work in the UK

Bonus Points

• An additional language
• First Aid or Fire Warden training

Working Hours / Requirements

This role is based onsite at our studios on Tottenham Court Road, London. 

9 hour day, including 1 hour lunch break.

Daily start/end times will vary based on session start/ends. Requirements for most days range between 8am - 6pm with occasional evening work required.
 

Salary And Benefits

• £27,500 per annum 
• 25 days flexible holiday plus standard bank holidays for England and 3 fixed days between Christmas and New Year, when the business is closed.
• Medical insurance scheme 
• Life insurance policy 
• Eye Care scheme with Specsavers
• Cycle to work scheme
• Season ticket loan 
• Various training schemes to help us all be better .

The Hiring Process

It’s really important that we are a right fit for each other. Therefore we usually have three chats; phone, online and in person. This is so we can get to know each other properly which is really important for you and us, as we want you to be with us for a long time so you need to know it’s right for you too. 

If there is another way you’d like to do this, that will really give you the chance to shine, please tell us if we get in touch to chat. 

Apply

Please apply with your CV and a covering letter and tell us why you’d like to join us and how you’d add brilliance to our team. Please include ‘Hospitality Supervisor & Admin Support’ as the subject in any application emails to careers@foreveraudio.com

Candidates need to have the right to work in the UK.

Previous applicants are welcome. Please note, this is not a sound engineering or runner role. No agencies please.