permanent

Account Manager (West Coast, US)

Scroll For More

About the Job

  • Are you a Spanish speaker in a client services role in the media and advertising industry?  
  • Do you love audio? 
  • Are you just a number in a big corporation, without any connection to your team, clients or leadership? 
  • Do you want to be in a role that will fulfil your potential and offer you responsibility and variety? 
  • Would you like to use your talent in a specialist audio company, that’s in a sector that is the place to be right now? 
  • This could be the perfect role for you!
     

The Company 

We are an award-winning (Cinema Audio Society, Music & Sound, Promax UK, Vox) world class leader in audio services, providing clients with a full offering to deliver any requirement needed in audio advertising, content or production across the globe. 

We’re based in the USA and UK and our 10 studios in Central London are a centre of excellence. We have creative, media, studios and digital under one roof and work on; radio, Spotify and digital audio advertising; audio post for TV and films; audiobooks; podcasts; music; foreign dubbing; gaming and digital campaigns to support audio experiences.

Our clients include Spotify (we are their creative partner in the UK & North America), Acast, Netflix, Amazon, Cartoon Network, Disney, Guinness, Paddy Power Betfair, Audible and Penguin Random House.

We’re a mix of arty, geeky, techy, sporty, creative types who deliver exceptional products for our clients every single day. Diversity and inclusion matter to us and we are committed to inclusion across race, gender, age, religion, identity, physical ability, neurodiversity and experience. We welcome your uniqueness.

In the last few years we’ve also donated time and money to Macmillan Cancer Support, The Malaria Foundation and Crisis, and we intend to do a lot more. We are committed to developing the audio industry and its future talent and we’re an active supporter of initiatives to inspire, train and develop young talent and open our doors to bring a diverse group of people into our industry. 

We’re big on culture, teamwork and growth opportunities, and we’ve got exciting plans for the future which we’d love you to be part of. 

 

Our Values

We know it’s all about getting the mix just right…

1 - We’re on the same wavelength
We're one team.
We support each other.
We work together to achieve collective success.

2 - We hear every pin drop
We care about the details.
We deliver on what we promise.
We take responsibility.

3 - We’re all ears
We care passionately about our clients.
We provide exceptional customer service.
We build long term partnerships.

 

Our Culture - Defined By Our Team

We're creative (standard). We're honest and open. A swear jar would bankrupt a lot of us. We're all equal and we laugh at ourselves… and each other. 

We're unconventional, productive and we do whatever it takes to get the job done. We like burgers (meat, veggie and vegan). 

We always make time for each other and our clients. We live and breathe audio. We're people pleasers. We're all very different and we love that about our team. 

We praise each other and recognise achievements. We like going to the pub for alcoholic and non-alcoholic drinks. We don't quit, we fix. We're kind and caring. We make a difference. We stick together and pick each other up when it's needed.

We like to dance. We say please and thank you. We're passionate and motivated. We always leave our clients feeling good.

 

The Person We Are Looking For 

You’re a fluent Spanish speaker who loves audio and has good experience of working in a similar role, either in the audio industry or wider media & advertising industry. 

Working on live projects you’ll have solid experience at collating information and taking good briefs. You’ll have great experience in delivering great customer service and forming long term partnerships, presenting yourself as a trusted resource our clients can rely on. 

You’re a people person and you will be involved in the growth of the company by developing existing relationships and growing accounts. You’ll be versatile, adaptable and able to manage multiple projects at once, and you buzz off being part of a busy department that always delivers. 

You’re a consummate professional but you don't take yourself too seriously. You’re looking for a long term role in a company that is big on culture, teamwork and growth, and you’ll be keen to challenge yourself to constantly be better, even if it’s just a little everyday.

 

Key Responsibilities

  • To manage and deliver incoming audio and digital projects, delivering exceptional customer service in the process. 
  • To increase account spend by building quality relationships with clients at all levels to deliver creative projects.
  • To create consultative pitches and presentations using industry knowledge, market trends and the unique services provided by Forever Audio. 
  • To talk confidently and knowledgeably about our services and offerings.
  • To represent the company at industry events and client meetings.
  • To develop effective working relationships with the rest of the account team and other internal departments to ensure clear and consistent communication.
  • To keep up to date with the latest developments in the audio industry and how they apply to our clients.
  • To work closely with Head of Marketing to ensure news and updates are shared directly with key clients.
  • To keep internal CRM system up to date.

 

Essential Requirements  

  • A love for audio 
  • Fluent Spanish Speaker
  • Great level of experience in a similar role.
  • Great level of experience in the following areas: 
    • Account management
    • Customer service
    • Organisation
    • Communication skills
    • Proactivity 
    • Relationship building
    • Problem solving
  • A positive mental attitude and growth mindset. 
  • Able to attend client meetings and events in person when necessary.
  • To build quality relationships with clients at all levels.
  • Must be eligible to work in the USA.

 

Bonus Points

  • Fluency in other languages especially Brazilian Portuguese.

 

Working Hours / Requirements

This is a full time role based in the Greater Los Angeles area, working from home to begin with but also from client co-working spaces as required, eventually at least 2 days per week, between the hours of 9am - 6pm. 

 

Salary And Benefits

  • $50k - $65k based on experience.
  • $500 per month contribution to company medical insurance policy.
  • Basic Life Coverage
  • 401K policy 
  • 25 days paid vacation (plus USA public holidays and 3 days between Christmas and New Year when the business is closed).
  • We aim for the whole team to meet up every quarter as a minimum in New York. 

 

The Hiring Process

It’s really important that we are a right fit for each other. Therefore we usually have three chats; phone, online and in person. This is so we can get to know each other properly which is really important for you and us, as we want you to be with us for a long time so you need to know it’s right for you too. 

If there is another way you’d like to do this, that will really give you the chance to shine, please tell us if we get in touch to chat. 


Apply

Please apply with your CV and tell us why you’d like to join us and how you’d add brilliance to our team. Email careers@foreveraudio.com with the subject header “West Coast Account Manager - Q224” and quote reference “CL13” in your email to us. 

 

The deadline is 4/22/24.

Candidates must be eligible to work in the US. Previous applicants are welcome. 

Thank you.

Interested in this job position?

Email us at careers@foreveraudio.com including your CV and any relevant links.

Forever Audio sign in street

Our Culture

We're creative (standard). We're honest and open. We're all equal and we laugh at ourselves… and each other

We're unconventional, productive and we do whatever it takes to get the job done. We like burgers (meat, veggie and vegan).

We always make time for each other and our clients. We live and breathe audio. We're people pleasers. We're all very different and we love that about our team. We praise each other and recognise achievements. We like going to the pub. We don't quit, we fix. We're kind and caring. We make a difference. We stick together and pick each other up when it's needed.

We like to dance. We say please and thank you. We're passionate and motivated. We always leave our clients feeling good.